Welcome to About DeWayne

DeWayne Williams is a visionary leader known for his groundbreaking contributions to the tech industry. This website is dedicated to showcasing his skills, experiences, and the impact he has made throughout his career. Dive into his story to understand the passion and dedication that drive his success.

Integrating cutting-edge infrastructure tools to migrate network operations to a virtual server computing environment.  Deliver high support and maintenance to hardware, software, and applications to maximize performance and reduce bottlenecks. Perform routine troubleshooting and network monitoring support. Work closely with end users to solve problems related to hardware and software. Support various operating systems and server technologies. Provide troubleshooting and testing to support the network. Strengthen networks and infrastructure during outage windows to prevent downtime for essential services. Participate in on-call shifts for holidays and weekends in case of system or network-related emergencies.

Working from a call center environment and then moved to a remote position. Conferred with customers via telephone to provide information about products or services. Engaged in conversations with customers to understand needs, resolve issues and answer product questions. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Kept records of customer interactions, thoroughly recording details of inquiries. Supported sales team members to drive growth and development. Diagnosed and corrected customer technical problems with internet, VOIP, cable television, and home security systems. Processed customer bills payments and refunds.  Schedule field technician site repair tickets.

Prepare and cook a variety of dishes, including appetizers, entrees, and desserts. Follow recipes and ensure consistent quality and presentation. Maintain a clean and organized kitchen. Collaborate with other kitchen staff to meet service demands. Assist in inventory management and ordering supplies.

DeWayne Williams holds an Associate Degree, In Computer Network Systems from ITT Technical Institute. Graduating Cum Laude (GPA3.73) Honors List, Top Student in the IT program, and  The Chapter President of the National Technical Honor Society. His academic journey has equipped him with a strong analytical foundation and a keen understanding of Information Technology.